They may also earn additional compensation in the form of commissions and bonuses. Nous sommes dsols pour la gne occasionne. The Apple Store is hiring now. Many locations have immediate openings for these positions. to let us know you're having trouble. Drawing on his strengths as a natural teacher, hes found success in leading Today at Apple sessions in the store as well as virtual sessions online. naar This includes knowing how to use the tools and equipment they need to complete their work. 4.2. Apple specialists can capitalize on this trend by becoming experts in Apples security features. This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. Roles include Specialist, Expert, Pro, Operations Expert, Business Expert, and Business Pro. Apple specialists typically work in clean, well-lit, and well-organized environments. You maintain composure and customer focus while troubleshooting and solving issues. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. You can set the standard for Apples unique style of service through words and action. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. I want them to know that solving their technical issue means as much to me as it does to them. Nous sommes dsols pour la gne occasionne. las molestias. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. Youll grow your career skills too, because leaders here take an active role in your professional development. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Apple. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. In other roles, youll help customers bring their projects to life: You might troubleshoot with one person, show another how to retouch their photos, or even teach a child to code. As Apple specialists, you have the opportunity to play a key role in helping your company achieve its diversity goals. enva un correo electrnico a message, contactez-nous l'adresse As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. Specialists often use technical skills to troubleshoot and resolve issues for their clients. Some roles focus on repairs and technical issues, so if you have a talent for hands-on problem solving, youll address customers needs by reconnecting them with the Apple experience they love. Develop and inspire diverse teams that deliver amazing customer experiences. Apple jobs for students Technical specialist Job Description Description Other times, you direct clients to support members of the team who help them get back online. Learn about the duties, responsibilities, and skills for A Technical Specialist . You have excellent time management skills and can make decisions quickly. Copyright 2023 Apple Inc. All rights reserved. You may even work with local business communities, connecting entrepreneurs and professionals with the tools they need to build success. . The employment of computer hardware specialists is expected to grow at an average rate over the next decade. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Sharing what you love directly with others is how you connect with the world. Youre supporting people. Apple is a drug-free workplace. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. To become an Apple specialist, one typically needs to possess the following: Education: Apple specialists are typically required to have at least a high school diploma or equivalent. They may also earn additional compensation in the form of commissions and bonuses. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. Here are three trends influencing how Apple specialists work. Apple is a drug-free workplace. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. On this team, youll share your passion for Apple products and services as you build relationships with customers, partners, or program members. Those who are interested in management may eventually move into positions such as store manager, district manager, or regional manager. Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . At other times, you refer customers to support team members who get them up and running again. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. om ons te informeren over dit probleem. Some may also become certified in specific Apple products, such as the iPhone or iPad, and become experts in those areas. You have excellent time management skills and can make decisions quickly. And those who are interested in sales may move into positions such as sales manager, sales trainer, or sales representative. real person. Ci Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. Nafisah, Apple Store ManagerSanta Monica, U.S. The employment of Apple technical specialists is expected to grow much faster than average over the next decade. Were looking for people who get great satisfaction from helping people develop lifelong relationships with Apple every day. Apple specialists must have a deep knowledge of all things Apple. You may be communicating with other technicians, engineers or managers. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. message, contactez-nous l'adresse When a customer needs assistance, you quickly assess their situation. Add to Favourites IN-Technical Specialist. Reasonable Accommodation and Drug Free Workplace policy, Find available TechnicalSpecialist roles, Learn more about your EEO rights as an applicant. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Or you could make that all possible with work in training, communications, or leadership. Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. That really motivated me. Apple is an equal opportunity employer that is committed to inclusion and diversity. Discover customers needs, then follow up with the right solutions. They also use problem-solving skills to troubleshoot issues with software and hardware. Ehsan, Engineering Manager Learn about working in Hardware By developing skills in areas such as cloud computing and mobile development, you can help your company stay ahead of the curve and meet the needs of a changing marketplace. Apple Technical Specialists typically have a bachelors degree in computer science or a related field, and they must be proficient in the use of Apple products. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. The process took 3 weeks. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Regardless of the situation, your communication skills can help you be an effective technician. Communication skills: Communication skills are essential in any technical role. You may be communicating with customers about technical issues or non-technical issues. Introduce yourself, and well get in touch if theres a role that seems like a good match. Onze Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Apple Technical Specialists are the people who make sure that Apples products work as advertised. The tuition reimbursement program helped make that possible. Toms enthusiasm for connecting with others has given him a bit of a following. Youre energized by interactions with other people and you thrive in a collaborative, team-centric environment. Having joined several of Apples Diversity Network Associations, shes cultivated relationships with other managers around the world and applied what shes learned to her work. Thats what led me to become an Apple At Home Advisor. The Apple Store culture really promotes growth people here help set you up for success. Providing technical support to customers who have questions about their device or its applications, Installing software updates on devices and helping customers set up new phones for the first time, Repairing broken screens, cracked cases, water damage, and other technical problems with iPhones and iPads, Performing diagnostic testing to identify and resolve issues with devices that are malfunctioning, Providing training to customers on how to use their new device, Analyzing data from customer surveys to identify product trends and areas for improvement, Recommending new phone models based on customers needs and preferences, Providing technical support for Mac computers, including troubleshooting problems with software or hardware, Performing preventative maintenance on devices to ensure proper functioning, Understand and embrace the Apple Specialist role as an expert in all things Apple, Proactively seek out customers in need of assistance and provide them with world-class service, Understand customer needs and recommend the right products and solutions to meet those needs, Stay up-to-date on Apple products, accessories, software, and services, Help customers get more out of their Apple products by providing training and support, Answer questions about AppleCare plans and coverage, Promote and sell AppleCare plans when appropriate, Follow all company policies and procedures, Provide feedback to management regarding product needs and suggestions for improving the customer experience, Proven track record of meeting sales goals, Excellent communication, interpersonal, and problem-solving skills, Ability to work independently and as part of a team, Flexible availability, including evenings and weekends. Introduce yourself, and well get in touch if theres a role that seems like a good match. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Work at Apple Join a team and inspire the work. Provide insightful advice and friendly, hands-on technical support. Help new owners get started and help current owners troubleshoot their mobile devices. Help manage Apples service and support products, including AppleCare+ and AppleCare Protection Plan. The entire store team benefits from your commitment to providing the best care for customers. Technical Specialist Interview Anonymous Interview Candidate in Sydney No Offer Positive Experience Average Interview Application I applied online. When a customer needs assistance, you quickly assess their situation. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. At Apple, the learning never ends, and team members continually support each other. Copyright 2022 Apple Inc. All rights reserved. Lamentamos pelo inconveniente. Those who are interested in technology may move into positions such as technical support manager, technical trainer, or technical writer. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. To view your favorites, sign in with your Apple ID. Youre passionate about Apple, and you inspire and educate others about all that Apple has to offer. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Attention to detail: Attention to detail is the ability to notice small changes in a system or process. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. As a busy new mother, Arlinda had very specific job criteria in mind. The entire store team benefits from your commitment to providing the best care for customers. Related: Apple Specialist Interview Questions and Answers. Problem-solving skills: Problem-solving skills are essential for software engineers and other specialists in the technology industry. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. Either way, you'll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. . Roles based in Quebec require French language proficiency. Learn about inclusion and diversity at Apple. In the store, we have this wonderful approach to the customer experience called Lets find out together. I love how each conversation begins a shared interest in learning something new. United States Department of Labor. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Looking out for all. Youll need to be flexible with your schedule. Apple participates in the E-Verify program in certain locations as required by law. Apple Specialists typically start out working in retail stores, providing customer service and support for Apple products. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie This person will provide technical support and training to our customers, both in-person and over the phone. Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification.
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