She was getting a Windows Remote Access Service error. SonicWALL SSL VPN NetExtender is fully compatible with Microsoft Windows Vista Service Pack 2 (32-bit and 64bit) and supports the same functionality as other Windows operating systems. The available options allow you to adjust advanced settings on NetExtender network properties and protocols. @dragonsrule: I'm unable to connect via Netextender client to a location A with equipment listed in the 1st paragraph of my question. If the modem is in bridged mode it will not have an IP at all. Select Automatically reconnect when the connection is terminated to have NetExtender attempt to reconnect when it loses connection. The display shows all subnets currently available from the smartphone. Too add commands, scroll to the bottom of the file. 1. There is no main office being connected to by everyone.That's why I was getting confused about what you were trying and how to troubleshoot.Sorry for going down a completely inappropriate road and dragging you with me. Save the .apk file onto your computer. 8. On the computer, copy the apk file to the Android SD card. Follow the on-screen instructions to install NetExtender. NetExtender supports various two factor authentication methods, including one-time password, RSA, and Vasco. 6. Go to Network connections to check if the SonicWALL SSL-VPN NetExtender Dialup entry has been created, if not, reboot the machine and install NetExtender again. Select HTTP or HTTPS at the User Login option. To clear the log, click on Log > Clear Log. Unmount the Android SD card from your computer. Contact Support - SonicWall Exiting or Disconnecting from NetExtender. I dont' know what else to do here. Networks that use an external authentication server will not configure local usernames on the SRA appliance. I remoted in to her PC with GoToAssist and I tried stopping and restarting the service - that didn't work. The NetExtender client has been known to work on other distributions as well, but these are not officially supported. NetExtender Connection Scripts can support any valid batch file commands. If you already have an account, you can sign in using your email . If One Time Password is enabled on the Dell SonicWALL SRA appliance, the One Time Password prompt is displayed. The NxConnect.bat file is displayed. Verifying NetExtender Operation from the System Tray. Repeat this command until you are at the root drive. To specify your global NetExtender address range using a Static IP, perform the following steps: 1. Return to the SRA portal and click the NetExtender button. AV is Microsoft security essentials. To Enable the NetExtender Debug Log, select the corresponding check box. Installer log is available at: C:\Users\username\AppData\Local\Packages\Microsoft.DesktopAppInstaller_8wekyb3d8bbwe\LocalState\DiagOutputDir\WinGet-SonicWALL.NetExtender.10.2.322-2022-04-27-11-57-32.279.log Another version of this application is already installed. When NetExtender becomes disconnected, the NetExtender window displays and gives you the option to either Reconnect or Close NetExtender. You can tap on the Sent, Received, or Throughput fields to change the units between bytes and packets. To view details of a log message, either: The log displays all entries that match or exceed the severity level. Control traffic does not affect the arrow colors. NetExtender will remind you each time you connect. Quick questionwhat does this command do? Select the Dell SonicWALL NetExtender folder, and then click SonicWALL NetExtender. What changed since it worked: ISP upgraded speed and replaced the modem. To disconnect NetExtender, perform the following steps: 1. I have had this message pop up for one of my old clients I still do support for and I am still the Admin for on their 365 system. Under Proxy, select the Use Proxy check box to configure NetExtender Android to access external networks through a proxy server. If you are able to login, I think you can rule out the software. After NetExtender is installed, there are two methods to launch it: Click the NetExtender icon in the Applications menu, under either the Internet or Network category. I can certainly set up a site A user to connect from home via another office's sonicwall and go from there via site-to-site VPN to office A, but I would rather them go directly to site A's sonicwall as it used to be. If packet capture is enabled, clear all captured packet data when NetExtender exits by checking the Clear the capture when NetExtender exits check box. Microsoft NTLM authentication is not currently supported. Download and install SonicWall NetExtender that is available via SonicWall.com. The first time you launch NetExtender, it installs the NetExtender stand-alone application automatically on your computer. If the SSL VPN gateway uses a self-signed SSL certificate for HTTPS authentication, it is necessary to install the certificate before establishing a NetExtender connection. To disconnect a network drive, enter a command in the following format: For example, to disconnect network drive z, enter the following command: 6. To install and launch NetExtender for the first time using the Chrome browser, perform the following: 3. System Settings - Provides several configuration options. Note The NetExtender command line interface is only available on Windows platforms. I'm calling ISP back - the last guy had no idea what he was talking about probably. The NetExtender session disconnects. Select the Enable UI animations check box to enable the sliding animation effects in the UI. A pop-up window indicates that you have chosen to open a .tgz file. In this case, users must select a client certificate to use when connecting. So this service may not function properly. If the proxy server requires a username and password, but you do not specify them in the Properties window, a NetExtender pop-up window will prompt you to enter them when you first connect. I started with Experts Exchange in 2004 and it's been a mainstay of my professional computing life since. After all, what if you had a device on your LAN that was at that IP? Bypasses the previously configured proxy settings. Connection Manager compatibility mode - This mode is enabled by default to make NetExtender Mobile work with applications calling the Microsoft Connection Manager API. reason not to focus solely on death and destruction today. 10. To use NetExtender on your Linux system, your system must meet the following prerequisites: You can install NetExtender from the user interface or from the CLI. You can display connection information by mousing over the NetExtender icon in the system tray. To view the Debug Log, either click the Debug Log icon or go to Log > Debug Log. Tap Turn on USB storage to prepare for copying the apk installer to the Android smartphone. Thanks for the quick follow up diverseit. If you're using local accounts make sure the domain and username are entered exactly as they appear in the firewall. Ask your own question & get feedback from real experts. You should delete registery garbage keys to nextender. To view NetExtender routes, tap the Routes tab. 1. 2. To export the log file of NetExtender Android activity, select the Export Log option and enter the requested information. Some Android smartphones require you to hold the OK button for clipboard access. Your daily dose of tech news, in brief. Select Display Connect/Disconnect Tips from the System Tray to have NetExtender display tips when you mouse over the NetExtender icon. Copyright 2023 SonicWall. NetExtender Cannot Be Installed. Launching the standalone NetExtender client. Just for a reference, we had a fresh install machine that was just reformatted and we they get the same Windows Alert. The name of the server to which the NetExtender client is connected. Secure Mobile Access 8.1 is the final version that has Mac NetExtender support. Users can access NetExtender in two ways: For supported browser releases, see the latest Dell SonicWALL SonicOS 6.2.1 Release Notes. 11. Use proxy server - Select this option to enter the Address and Port of the proxy server. If the NetExtender service running on the smartphone has a problem or has stopped running, the following screen is displayed. Check if there is another dial-up connection in use, if so, disconnect the connection and reboot the machine and connect NetExtender again. Also, a balloon icon in the system tray appears, indicating NetExtender has successfully installed. 4. To disconnect a network printer, enter a command in the following format: 8. Since this is only distributed via Android or Apple APP stores, it may be easier to run a Windows Netextender version under emulation software. Luckily, they "didn't know" how to protect their own modem and forgot to change its default credentials. SonicWALL NetExtender is a software application that enables remote users to securely connect to the remote network. 3. To launch NetExtender, complete the following procedure: 2. NetExtender automatically notifies users when an updated version of NetExtender is available. Using Point-to-Point Protocol (PPP), NetExtender allows remote clients seamless, secure access to resources on your local network. Check if there is another dial-up connection in use. The first time you connect, you must enter the Dell SonicWALL SSL VPN server name in the SSL VPN Server field. We have two different clients on each of our remote users workstations in case of issues with one client. Only connection profiles that allow you to save your username and password can be set to automatically connect. 13. The NetExtender standalone client is installed the first time you launch NetExtender. After the first access and installation of NetExtender, you can launch NetExtender directly from your computer without first navigating to the SSL VPN portal. When trying to connect, I get an error listed in paragraph 2 of my question. I'm glad I could helpthanks for the points! The information provided in the NetExtender Status window is described in the table on Installing NetExtender Using the Mozilla Firefox Browser. If so, disconnect the connection, reboot the machine and install NetExtender again. You are prompted each time until you tap Yes. Thereafter, it can be accessed directly from the: Application folder or dock on MacOS systems. Within the NetExtender Properties dialog box, click the Log heading in the menu on the left panel. Please keep in mind that domain names are case-sensitive. NetExtender Connection Scripts can support any valid batch file commands. The available options allow you to enable and disable packet capture and data compression on NetExtender. To do so, perform the following steps: 1. The IP address assigned to the NetExtender client. Return to the SSL VPN portal and click the NetExtender button. To have NetExtender launch when you log in to your computer, check the Automatically start NetExtender UI. The log file located at C:\Program files\SonicWALL\SRA\NetExtender.dbg. Good afternoon awesome people of the Spiceworks community. Sorry, totally missed that previous reply. This field displays 8080 by default, but there is no standard listening port for a proxy server. If this check box is not selected, the DOS console window will remain open while the script runs. 3. Having NetExtender save your user name and password can be a security risk and should not be enabled if there is a chance that other people could use your computer to access sensitive information on the network. The IP address of the last SSL VPN server you connected to is displayed by default. Obtain the following information and send them to support. 2. 5. To generate a diagnostic report with detailed information on NetExtender performance. Log in with your username and password. SonicWall Security Center SonicWall . 12. In such cases, when a user is successfully authenticated, a local user account is created if the Add Global NetExtender Client routes and Add Group NetExtender Client routes settings are enabled. Thanks in advance for any feedback on the issue. To exit from NetExtender, perform the following steps: 1. Enter the temporary password that was emailed to your configured account, and tap OK. If you have not done so, the follow message will display. The NetExtender Properties window is displayed. Click the NetExtender (Android) link. Overwrite the previous log when NetExtender starts - Maintains a single NetExtender log file that is overwritten with each new NetExtender session. @dragonsrule: no biggie. 3. If you choose to set a maximum size, use the adjoining arrows. While it has been rewarding, I want to move into something more advanced. Type your password into the Current Password field, then type a new password into the New password field and again into the Type it again field. Also, I ran a continuous ping to the server and when the windows alert "local device name already in use" pops up, the ping says "request time out".