Tom AF-1 12.4k March 4, 2007 Cincinnati. Phone number to dial 800-774-6237. By And sure enough the times have changed and we are now scheduled to arrive 3 hours after the ship leaves!!! Access fares lower than most public prices. Does anyone know the number for EZ Air that you call if you have any problems? Average wait. Announcing Our 2023 Cruisers' Choice Award Winners! Since often posts are about problems with services I thought I would post about when it worked well. You may call us toll-free at 800-545-0008. It seriously shouldn't be this difficult. Changes are not permitted and will result in 100% cancellation fee. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. The OceanReady Process. Contact Us: Princess Cruises Contact Us Customer Support and Information Live Support & Info Bookings and general support Australia: 132488or 1300 551 853 Bookings and general support New Zealand: 0800 780 717 General Support: 0344 338 8663 Monday - Friday: 8:00am - 8:00pm Saturday: 9:00am - 5:00pm Sunday: 10:00am - 4:00pm That being saidI wish there was a better way to get hold of the EZAir people. 3,000+ Club. Just wondering if ez air has a special contact number, or do you just call the 1-800 princess number and wait on hold forever (like I have been doing!). Powered by Invision Community. That's right -- if you want to fly with someone booked in another cabin that is already linked on your cruise reservation (like, y'know, your kids) you must first book your own flight and make note of the flight booking number. Our En Route Desk provides 24/7 support to ensure your air travel is as worry-free as your cruise. Im not one to wait around so I used the confirmation number to look up our flights on Delta. She said one minute then said it would fix itself eventually. They will put you on hold while they call the EZ Air folks. I do not believe you can contact Princess EZAir directly. If the flight is more than 24 hours away then you will most likely be rebooked by the airline or EZAir, last minute cancellations or emergencies you are provided an enroute delay number to call in your travel documents/travel Summary. My pleasure; add them to speed dial for your cruise; I already have on my iphone, You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. Travel Tips 13.5K subscribers We are onboard the Regal. Princess EZair program is an innovative service designed to seamlessly coordinate your air travel with your cruise itinerary. Cancellations will incur a 100% cancellation fee.. Air payment is due on the date of the final cruise payment not at the time of air booking. Delta is a mess. Anyone else been through this - what should I expect that Princess will do? I used to love EZAir but not anymore. No fee until 45 days prior to departure. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Here are 3 reasons not to book cruise line air. Very important to have ifneeded using EZ Air. Today, I contacted Princess Ez-air (option #4) and James . Something happened to me . You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. Within Australia, use 13 24 88. There *used* to be a direct line you could callbut I think that was maybe 5 years ago. Maybe someone out there has a direct number. So after reading your post, I decided to go for it and got on chat with Delta. Click here to reload the page in order to enable certain features. Ive tried it; thats why I was hoping someone had a direct number. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Have a plan for another Delta flight that will work, or one on another carrier since the delay is presumably greater than four hours. Cancelflexible airfareup to 45 days prior to departure with nofees. On occasion they have made drastic changes such as this against one of my reservationsbut I guess I've been lucky and I've always been able to make adjustments through their medallion support line. Question - should I care that Princess hasnt notify me? Air charges are non-refundable (e.g. Flights That Fit Your Cruise Get personalized suggestions based on when and where you sail. no cash back). My pleasure; add them to speed dial for your cruise; I already have on my iphone, You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. I recently used EZair for a Alaska cruise and land tour. After having spent hours on hold to solve other problems that Princess created already this year I said that I'm very disappointed in Princess customer service and she apologized but then said there was no way for me to contact them directly. Plus, you'll find a host of other exciting benefits: The new Princess EZair Program offers two distinct pricing options, each with specific features and benefits depending on your travel needs. Very important to have ifneeded using EZ Air. The numbers are also listed on your boarding pass. The agent first said that the ticketing would happen 45 days before departure to which I said it's something like 35 days right now. Very important to have if needed using EZ Air. My guess is that Delta changed the times and thats what you were seeing before the ezair department even had a chance to change flights for you. Princess EZair - Flights for Your Cruise - Princess Cruises The Easy Way to Book Flights for Your Cruise Enjoy customized suggestions based on when and where you sail, low prices with flexible fares and the reassurance that we'll get you to the ship. Good job Delta! When they finally answer the phone the rep will then play "telephone" with you going back and forth and taking way too long to fix a simple problem. Get personalizedsuggestions based on when and where you sail. I've read all the horror stories, but out flight is only 1-1/2 hours. Ive been on the phone with Princess for the past two hours trying to get answers but all they will say is we have submitted a form to the air department. It has been like this for the last month now. Click here to reload the page in order to enable certain features. Announcing Our 2023 Cruisers' Choice Award Winners! What a huge hassle. You can't use travel points to purchase your flights. Powered by Invision Community. These calls will be routed to our customer service centers in Australia or the United Kingdom, subject to the time of call. . I wish I had something helpful, but all I have is a lot of sympathy and hope that they'll take care of you can sort it all out. Lesson learned - you gotta really push back! Princess EZair program is an innovative service designed to seamlessly coordinate your air travel with your cruise itinerary. Fees apply within 54 days. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Their price is lower than the airlines,that's why I am asking. visas and other legal documentation that may be required, application of the Passenger Services Act to the new itinerary, comparability of cost, flight connections, and travel time required (note, any refund due on the unused air ticket must be used to offset the cost of the new air ticket), where in the original itinerary this port is located. Two weeks ago I had a flight on AA changed 48hrs before the flight. I have never been able to call them directly. Plus, you'll find a host of other exciting benefits: You should always check with the airline directly for any changes. Restricted. So far they have been changed (by Delta) to departing at 6am (on day of disembarkation, had to call and get that fixed), then to 7pm, and now recently 5pm. #1. Its called In Route Assistance. Air payment is due on the date of the final cruise payment not at the time of air booking. Princess EZair is quick, easy and a worry-free way to book air, featuring low prices with flexible fares that can be changed up to 45 days prior to departure with no fee. When they finally answer the phone the rep will then play "telephone" with you going back and forth and taking way too long to fix a simple problem. It seems as though Princess has no say or control over EZAir. Fees apply within 45 days. EZAir used to be easy and reliable. I have received notification from Air Canada each time. She's been embattled as they all have over the past couple of years and still heavily discounts so I try not to add more to her plate unless absolutely necessary. We will now be paying for a flight we will not be. And to top it off, now they have reinstated the original 1pm flight we wanted, the one that they cancelled! . I clicked the modify option to see if it was ticketed. The ticketing request button was gone so I thought it had been ticketed. 3 hours and 2 very nice and helpful agents later they have changed our flights at no additional cost back to essentially what we booked last October. Click here to reload the page in order to enable certain features. 800-545-0008-stateside 661-284-4410 outside US I pulled these numbers off internet I just talked to Princess & verified those numbers. Does anyone have the phone number for EZ air, should you need to contact them while your traveling in case you need their help. Air charges are fully refundable until 45 days prior to departure. Also,does anyone know if you can book the ezair flight in Canadian dollars if cruise was booked in US dollars?thanks! Go to flights then "Add / Modify Booking'". If youre ticketed and paid, this is all on the operating airline. Thanks for posting those numbers. Announcing Our 2023 Cruisers' Choice Award Winners! Best time to dial 2pm. Call center hours 24 hours, 7 days. Their entire suggestion was to try to find a flight from SFO to Heathrow and if worse came to worse I would wind up joining in Cobh(that means that I would spend a fewdays in London which would have been OK but I would have missed Saint Peter Port. They were able to make it work. Thanks for posting those numbers. Oddly the YVR to CMH flight showed as sold out even though each leg had seats available. After 3 hours on the phone with AA finally got a flight a day early that was workable. These fares are typically higher than Restricted fares, but include the following added benefits: Restricted fares:Our Restricted fares will typically be lower than our Flexible fares, with the following terms: Once you experience a cruise vacation with Princess, youll realize that there is no better way to explore legendary destinations around the world. Yes, to change one way you have to change both. trbarton, January 21, 2019 in Princess Cruises. I need answers - we leave in 9 days!!! Gulf Breeze FL. Two weeks ago I had a flight on AA changed 48hrs before the flight. Last minute emergency is what? Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step onboard. I'm not sure whats up with Princess these days. We pass the exclusive savings we enjoy because of the high volume of flights we sell on to you. Lobstermobster, April 22, 2022 in Princess Cruises. Fees apply within 45 days. You can do it online. This special number is operational only in the United States and Canada. princess was no help the princess app still had the old flight on it.I called united and they got it changed for me. Had booked a 3 hour nonstop thru EZair that AA cancelled and AA rebooked me on a 10hr 2 stops with plane changes. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step on board. From 330 days up to 4 days before departure subject to availability, Competitive and updated in real-time based on current airline inventory. We are onboard the Regal Princess and today visited Messina and Taormina on the island of Sicily, Italy while on our two week Mediterranean Cruise. I did not find out till I arrived for the red eye flight about 10:30pm,Calling the enroute delay desk number was routed to Australia. If your flight is cancelled or you. By When they finally answer. We recommend that guests contact the airline(s) directly, once you receive your air notification, to request specific seats. If you leave next Monday then your flight should be ticketed. Princess has no control over seat assignments, and any changes are at the discretion of the airline. And this is through the enroute number, the one that's supposed to help if my flight is delayed or canceled or I miss a connection. By Restricted fares become non refundable after 24 hours of booking no matter how far out you are booking. This definitely sounds like it could all be attributable to Delta scheduling. 1. Announcing Our 2023 Cruisers' Choice Award Winners! Outside of the United States and Canada you may reach us at 661-284-4410. Of course that's the regular Princess number and they won't let you speak with EZ Air. I waited a couple of days to see if the error would resolve itself and then when it didn't I used chat again on the Princess website. Princess representatives are available to answer this emergency en route line from. Flexible fares:Flexible fares are designed for those guests who have less certainty in their travel plans and want the freedom to cancel their flight arrangements easily. But Delta never told me, I found out myself after their latest ridiculous flight change. Was not going to get to FLL to embark. Restricted. no cash back). It also offers Late Arrival Protection something not offered by other major air booking websites. Not that unusual especially now. Nice 1 stop get home before midnight flights. You can now review up-to-the-minute flight schedules, with competitive, real-time airfare pricing and inventory for only those flights that complement your cruise. You will pay for Flexible EZAir flights at final payment date, but if you book flexible fare still have option to cancel up to 45 day rule of flight or cruise whichever is sooner. By Then after pushing her further she said to call the main Princess number. You can now review up-to-the-minute flight schedules, with competitive, real-time airfare pricing and inventory for only those flights that complement your cruise. Book flights, excursions, spa appointments, and more! Click here to reload the page in order to enable certain features. Should I be buying my own air at this point? Outside of the United States and Canada you may reach us at 661-284-4410.. Licensing Information: Air Canada has changed one of the flight times 3 times. I tell you how it works and why it is a great servic. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step onboard. This is what travel insurance is for. Exact same situation. Its called In Route Assistance. I was on princess many years ago. Then search the flights and if you find the combination you are looking for,you will see the option to select it which in turn will cancel your originally chosen flights. Call picked up by a real person YES. You can now review up-to-the-minute flight schedules, with competitive, real-time airfare pricing and inventory for only those flights that complement your cruise. Captain's Circle Loyalty Tiers Cruise Advice Top 10 New Cruiser FAQ Cruise Destinations Destinations Overview Alaska Asia Australia & New Zealand California & Pacific Coast EZAir eventually rebooked me(first I had 4 hours waiting on hold with Delta )onflight to Bermuda to catch the ship, was given option get to Bermuda 2 days early and pay for hotel myself since I did not have travel insurance or fly laterto catch ship day it is to arrive Bermuda to save on hotel. Location of This Business. I just ticketed yesterday, got my seats, and ready to go. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Air add-on available as early as 18 months before sailing, From 320 days up to 4 days before departure air available via tool, At time of booking unless outside of 320 days, Competitive and updated in real-time based on current airline inventory, No fee up to 54 days prior to departure. Plus, book flights now with no amount due until cruise final payment. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step onboard. Sometimes we'll book two days before if there's a chance of experiencing jet lag. The confirmation number that we were given doesn't work any more. Both of those numbers areen-route numbers one calls when they are having issues heading to a cruise. PRINCESS EZAIR WARNING EARLY TICKETING IS CONSIDERED A FLIGHT CHANGE HUGE FEES 5,546 views Jun 8, 2022 389 Dislike Share Save Let's Go! That's a mess. This is a dedicated phone number, not the Princess contract number. They were of absolutely no help. While you can use a credit card of choice and still earn rewards, you wouldn't be able to redeem points if . Air charges are non-refundable (e.g. I waited a few weeks to see if it had changed on the Princess website but when it hadn't changed a couple weeks later I used chat. 1-800-774-6237 Of course that's the regular Princess number and they won't let you speak with EZ Air. Call delta. In the case of a flight cancellation, it depends on how close to flight date the cancellation occurs. On a recent cruise I booked Delta with ez-air and Delta made 4 flight changes in a 3 month period the last 51 days before departure. Had booked a 3 hour nonstop thru EZair that AA cancelled and AA rebooked me on a 10hr 2 stops with plane changes. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Powered by Invision Community. I did talk to them when 700 flights were canceled by One World due to a staff scheduling error. It's called In Route Assistance.. Well my thanks to my wife absolutely refusing to be shuffled aside by Princess and assertively insisting in speaking with someone who could address the situation finally got through to someone in their actual air booking department. Paid with final balance, Immediately at time of air booking with credit card, Peace of mind that your cruise holiday package is covered and in the event of disruption we will work to assist you, No fee up to 54 days prior to departure, guests will only pay for additional flight costs. Do I have to change both? I demanded a supervisor and am still holding. #cruiserestart #cruiseupdates #letscruise #medallionclassapp #cruiselife #welcomebackprincess #cruisecritic #cruiseship First off, "EZAir" fails to live up to that name in one gigantic way -- You cannot book a flight for your cabin and another linked cabin at the same time!!!! Thanks for the info @Lobstermobster I had booked our flight for our upcoming Alaskan cruise for the same day and my gut told me to change it to the day before..sure glad I did after reading your post . I just talked to Princess & verified those numbers. 1k. You may call us toll-free at 800-545-0008. #3. I suspect that a lot of what @CineGraphicsays could very well be the case. I imagine they have access to that kind of info. These fares are typically higher than Restricted fares, but include the following added benefits: Restricted fares:Our Restricted fares will typically be lower than our Flexible fares, with the following terms: When it comes to exploring legendary destinations around the world, youve always chosen Princess Cruises for its service and dedication. Princess Cruises - eZAir Holland America Line - Flight Ease Cunard Line - CompleteAir Designed for the modern traveler, these flight programs provide cruisers access to real time airfares with your choice of airlines and flights any time from 330 days up to 4 days prior to sailing. They will put you on hold while they call the EZ Air folks. EZAir is impossible to contact directly and 3 calls to Princess did not help. They are both correct. Their entire suggestion was to try to find a flight from SFO to Heathrow and if worse came to worse I would wind up joining in Cobh(that means that I would spend a fewdays in London which would have been OK but I would have missed Saint Peter Port. Mark Inappropriate. Rest easy that you'll make your cruise if flights are delayed or canceled on the day of travel and get home if you miss flights because of your cruise or transfer. Fees apply within 54 days, Cancellation fees may be up to the full value of the ticket, Same date as cruise final payment date. I did talk to them when 700 flights were canceled by One World due to a staff scheduling error. Because one way of the flight was changed, they ended up canceling both of them before my TA got new flights rebooked. Always have to go through a CSR, and even then they relayed everything and never let me talk to that department. Contact Us - Princess Cruises Contact Us Plan a Cruise Find Cruises & Cruisetours Cruise Deals Learn About Cruising Cruise with Confidence New to Cruising Why Princess? This type of last-minute problem is the very reason we always book a room in the departure city for the day before. "Upon learning your new flight arrangements, we ask that you immediately contact Princess with your new flight information for our records. Click here to reload the page in order to enable certain features. You will also lose any seat selections you originally made in both directions, even if the flight to Southampton is the same. I want to change my return flight, but cant figure out how to do it online( I want to keep our flight to Southampton). 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Access Your Booking Without Registering Access your cruise without logging on Required First Name Last Name * Date of Birth Booking Number Manage Booking Already Registered? Two of them were minor but the last had me leaving FLL about the same time the shipped docked. I would rather be the one in control of my flights. I just discovered this isnt Princess fault. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Not that unusual especially now. Seat assignments are not guaranteed and are subject to change without notice due to schedule changes, equipment changes or other unforeseen circumstances. These fares are typically higher than Restricted fares, but include the following added benefits: Restricted fares:Our Restricted fares will typically be lower than our Flexible fares, with the following terms: When it comes to exploring legendary destinations around the world, you've always chosen Princess Cruises for its service and dedication as The Consummate Host. At this point, this flight is no different than any other ticket that you purchased on your own. From 320 days up to 4 days before departure subject to availability, Competitive and updated in real-time based on current airline inventory. trbarton, January 21, 2019 in Princess Cruises. I went to the Delta site to check to see if I could get better seats (DH and I were not sitting together and would like to be). healthworker, January 26, 2020 in Princess Cruises. Announcing Our 2023 Cruisers' Choice Award Winners! Princess EZair is quick, easy and a worry-free way to book air, featuring low prices with flexible fares that can be changed up to 45 days prior to departure with no fee. Princess EZair offers real-time, competitively-priced flights that are customized to when and where you sail. CruiseHealth FAQ. It took EzAir a couple of days to say there was a itinerary change. To learn more, contact us or see your Travel Advisor. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Three phone calls and nearly 4 hours invested and our entire party is rebooked on Air Canada with appropriate flight times. OH-Go Reds #6 So I went to our reservation today and when looking at info on our flights booked with EZ Air for our cruise departing next Monday, I kept getting an error message stating our flights had changed and we would be notified. Payment is due immediately upon time of air booking. So I booked a plane ticket through EZAir and the airline change the flight time (which I know through the airline app) however, Princess has not updated there flight time on there website. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. I'm not sure whats up with Princess these days. It could be the airline not informing Princess. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. I got on a chat with Princess and they said "There has been a schedule change but it's not reflected in our system. It has been like this for the last month now. Posted July 10, 2013. Powered by Invision Community. Thanks for posting those numbers. I flew early to wait for the ship. 4,411 posts. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. Flexible fares can be canceled up to 45 days before flight or cruise whichever is sooner, as sometimes you are flying to your destinations days before the cruise departs. Our new Princess Plane Sailing program is an innovative service designed to seamlessly coordinate your air travel with your cruise itinerary. They are both correct. Flexible fares:Flexible fares are designed for those guests who have less certainty in their travel plans and want the freedom to cancel their flight arrangements easily. We had our flights booked to a time that was not allowable for the cruiselines and my travel agent was very instrumental in getting the flights fixed for the original price we booked. By After hours support is available in the event of en route delays. We decided to use EZair because of the discount Princess was offering on flights. If, on the day of travel, guests miss or will miss their original port of embarkation due to airline delay or an airline service disruption, such as flight cancelation or flight re-routes, Princess will work with the airlines to find a reasonable alternative to provide flights to the next appropriate port at no additional air cost to the guest. Thank you very much. You have to figure out who is responsible as this is so vague. They will put you on hold while they call the EZ Air folks. tillys mom, May 5, 2019 in Princess Cruises. Restricted fares are non-refundable and must be paid in full at the time of booking. 1-800-774-6237. I believe if you booked your cruise in US dollars, the EZAir fares will also be priced in US dollars. I check other private website for air flights and they are the same as Princess schedule. If your flight is cancelled or you have a last minute emergency,how would you get through to them? While creating a booking you will be able to view available air schedules by clicking on the Princess EZair button from the Pricing Detail screen. more often than not you can get a correct answer to your question from any kindergartner rather than a Princess employee who answers the phone! Our nice, easy 1:00 pm same day flight eventually morphed into a 3-stop nightmare. And we love Air Canada. If you have a lot of Air Miles, Aeroplan, Expedia Rewards or other travel points, you may want to use them to book your flights. No fee until 45 days prior to departure. October 10, 2009. 19952023, The Independent Traveler, Inc. Years in Business: 64. Business Started: 4/7/1959. The fault is with the airline not informing others of there updated schedule. Until they straighten out their internal messes I'm not going to book anything more through them. I would love some advice and for someone to tell me this will all be ok!! We used Princess for air reservations on our recent Baltic cruise and vowed to never make that mistake again (mostly bc we couldn't check in early / use upgrades on intl flight and had barely enough time for a connection) but the price was probably better than what we might have otherwise found. Air charges are non-refundable (e.g. Plus, you'll find a host of other exciting benefits: The new Princess Plane Sailing program offers two distinct pricing options, each with specific features and benefits depending on your travel needs. Of course that's the regular Princess number and they won't let you speak with EZ Air. Arriving the day before takes a lot of the stress away and we don't need to worry about weather or equipment trouble diverting out flights. . The flight was changed a week ago thur.princess said they couldn't help until it showed on their site.
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