This website is provided by HSBC Bank plc, Jersey branch. One of the most widely used fraud prevention tools in card-not-present transactions is the Address Verification Service, or AVS. However, if you realise your credit card is lost or stolen, please report it immediately via the HSBC HK Mobile Banking app or HSBC Online Banking. The Verification Code for Online Transaction service gives you an extra layer of protection against online fraud. No Verified by Visa is an important part of keeping you safe when using your card online so it isn't optional. So please make sure the mobile number you've registered with us is valid and current. You'll need a re-authentication code if you want to update your personal details or adjust your online banking limits. A SWIFT/BIC is an 8-11 character code that identifies your country, city, bank, and branch. Yes. If you have any difficulty in repaying any amount outstanding under the Cash Instalment Plan, you should notify us as soon as possible. Never give out your security codes to anyone. You are advised to bring your HSBC plastic card with you for travel in case Google Pay is not accepted. On this page, you'll find all the information you need, from how to activate your Mobile Secure Key to lost, stolen and incompatible devices. You can check all your transactions made via Samsung Pay in HSBC Internet Banking, HSBC Mobile Banking App or the credit card statement. This means that a user can only have one Security Device to access their account and only one Security Device can be linked to an Internet Banking account at any time. Offers registered on other channels such as PIB and over the phone will not be shown. You can use Apple Pay in stores with Visa payWave, MasterCard contactless or UnionPay QuickPass payment terminals. You can fully or partially pay your current statement or an individual transaction in your current or latest statement with your RC. There are over 6000 outlets in Hong Kong which currently support contactless payment function, including major supermarkets, convenience stores and eateries. Once you reach the Additional security step, generate the Transaction verification. Your physical card details are not stored by Samsung Pay. Press the yellow button and enter the 6 digits shown on your Security Device to continue. What if I don't have a compatible device or smartphone? What is contactless payment function (Visa payWave / MasterCard contactless / UnionPay QuickPass)? All Rights Reserved. To complete your purchase, just confirm your passcode when prompted. You might also consider removing all your data (including Google Pays payment information) by factory reset or suspending your cards by Android Device Manager (https://www.google.com/android/devicemanager). Log in your Samsung Account and set up your Iris, Fingerprint or Samsung Pay specific PIN. "Discover" displays all the latest offers and promotions of HSBC credit cards as well as offers and promotions exclusive to Reward+. Click Delete on the bottom of the Show Details section. HSBC Jade and HSBC Premier customers can call 2233 3033 and 2233 3322 respectively. To request for a Security Device or further assistance, please contact us. 2.Enter Digital Secure key password. As the battery within the Security Device cannot be replaced, you will need to replace the Security Device. You can always view and use the RewardCash earned with your primary cards (including your private label cards) and their additional cards issued by you. No. Questions about how the coronavirus is affecting your finances or our services? However, internet access is required during setup or to refresh the information of your past transactions. You can always amend the auto-filled RC amount. What happens if I enter the wrong verification code 3 times in a row? To protect your card, keep your device under your personal control at all times and do not let others to unlock your device and do not store anyone elses fingerprint or biometric credentials in your device, or else they might be able to make transactions without your authorization. You may arrange the payment via the following channels/ methods/ payment time. HSBC Bank plc, London, UK | Head office, address, tel, website and swift code UK HSBC Bank plc HSBC Bank plc is one of the major clearing banks in the United Kingdom and it is part of HSBC Holdings plc. Can I view my registration record on the Reward+ or my tablet? The Bank will also debit to the Card Account a fee of 0.95% of the card transaction charged by the Bank and a fee of 1% charged by Visa/MasterCard to the Bank. If your mobile phone number is correct but you still haven't received it, please click the 'Resend OTP' button on screen to try again you can do this 3 times. For some of the contactless terminals, there is no transaction limit and you can transact up to your available credit limit; for some others, there might be a transaction limit of HK$500 or HK$1,000. There could be a few reasons for seeing an error message when entering your one-time passcode we'd recommend you check: If you've tried all of the above and you're still having difficulty completing your purchase, give HSBC a call on Premier+44 1534 616 313,Advance+44 1534 616 212and they'll be happy to help. You will need to generate an additional code from your HSBC Security Device. Which HSBC credit card can I use to apply for Google Pay? See below to find more information for your card type. You can enter payments accurately by searching our comprehensive list of banks and clearing codes, which can be filtered by country and city. Once you've activated your Security Device, it will be required every time you wish to access HSBC's online banking regardless of your location. If we've asked you to use a one-time passcode but you haven't received it, check HSBC has your correct mobile phone number. We use one-time passcodes to check it's you when you make some online purchases. You might have entered an invalid security code, such as an expired code or the wrong 6-digit PIN. 6. Review and confirm your transfer details. If this still doesn't work, give HSBC a call on Premier+44 1534 616 313,Advance+44 1534 616 212. It provides a fast, easy and private way to pay in stores using your compatible iPhone or Apple Watch, and within some apps on your compatible iPhone or iPad. You might not be on the latest HSBC Malaysia Mobile app. Can I use my Security Device to logon when I'm overseas? We will re-link your existing octopus card to the replacement card for the Automatic Add-Value Service(AAVS). Why? What should I do if I lost my mobile phone? Even if your hard token is still displaying a code, it cannot be used anymore and you should use your Mobile Secure Key instead. As an added measure, customers also need to make another face-to-face chip transaction whenever they accumulate an offline transaction amount of HKD1,000. Amanah customers can find further details on the conditions and charges by referring to 'item 3' of our Amanah tariff and charges. Also, online bill payment transactions under bill type of policy loan repayment to insurance companies made with any credit card will no longer be eligible for RewardCash. Can I still access my HSBC Malaysia Mobile Banking app if I'm a Security Device user? The latest charges are available at branches upon request. Unfortunately,at thistime, PIN is the only option for these terminals. The bank code and branch code, along with your recipient's account number, are used to make sure the payment goes to the right place. Choose your device and add your HSBC credit card to Google Pay app to make transactions with your Android device in stores or in app. What payee/beneficiary information do I need to enter into my Mobile Secure Key? No. The first card you add to Wallet is your default card. Cross-Border Disclosure. Figure 6: SecureMail Verification email with account activation link 6. If you have any issues or would like to check what details are on your joint account, call HSBC on Premier+44 1534 616 313,Advance+44 1534 616 212. Contactless payment function is developed based on secure EMV chip technology, which provides both data protection and transaction security via the use of keys and the latest encryption technology. Do I need to connect to internet when I am using Samsung Pay? Follow the instructions on the screen to update your details. Samsung Pay is customized for every region for the best customer experience. Contactless payment function is a chip-based technology which allows you to pay for your purchases by tapping your card without the need to sign on the sales slip for payment of not more than HKD1,000* per transaction (*subject to the limits set by the Bank, Visa, MasterCard Worldwide or UnionPay or the merchant). Even if you hit a 'No connection' prompt, you'll still be able to generate a security code by pressing the 'Generate security code' button at the bottom of the screen. After registration, you can view your registration records in the "Registered" section under "Favourites". These changes are part of an industry-wide security improvements to make online purchases safer. Once you've activated the Mobile Secure Key, your physical Security Device will no longer work. Firefox: The name of the company will be highlighted in green inside the URL address bar. We may send you alerts to keep you up to date on your account activities or to check that a transaction is genuine. The Bank will also debit to the Hong Kong dollar sub-account a fee of 1% of the card transaction charged by the Bank. HSBC Bank USA, N.A. How would I know which currency will be charged when I purchase online? Please visit theHSBC Premier Credit Card pagefor more details. All you need to do is make sure HSBC have your up-to-date contact details. Cross-border disclosure. ^All charges are subject to revision without notice. The one-time passcode is only for use with Verified by Visa/Mastercard ID Check and you should never share it within anyone, even bank staff. Verify your mobile card by using the one-time verification code or calling our contact center. Logon code. You should report the loss to your mobile service provider immediately and request the service provider to suspend your mobile telecommunication service. Additionally, details of your registered promotions will also be saved in the "Registered" section under "Favourites". The use of Apple Pay will be governed by a new mobile credit card addendum to credit card cardholder agreement which will need to be accepted during service application. Select the Send On Date when you would like to send the money. For HSBC Pulse UnionPay Dual Currency Diamond Card and UnionPay Dual Currency Card, all card transactions effected in currencies other than Renminbi and Hong Kong dollars will be debited to the Hong Kong dollar sub-account after conversion into Hong Kong dollars at a rate of exchange determined by reference to the exchange rate adopted by UnionPay on the date of conversion. How can I check my contactless payment transactions? How would the Terms and Conditions of Set-off in the Credit Card Terms affect me? All account holders will require a one-time passcode if shopping online so it's important that HSBC holds up to date contact details for each cardholder on the joint account. Carefully check the merchant details, amount and currency, as well as the date and time of the transaction, before replying. Alternatively, you can call us on 2233 3000 to report loss of your device. If you require a card reader device, please give us a call. The address on your childs application must match the address we hold for you. You will receive a confirmation page listed the uploaded file name(s) of the document upon successfully upload. What should I do if I lose my iPhone, iPad or Apple Watch? You will receive your card with contactless payment function upon card replacement and renewal. If the code expired before you could use it to complete your online transaction, you can select 'Resend code' on the transaction page to get a new code sent to your registered mobile number and try again. No. Once you've done this we'll be able to send you a one-time passcode by text message if we need to check it's you making an online purchase. Since settling foreign currency transactions in the currency of the credit card may involve a higher cost, customers are reminded to make enquiries directly through the merchants or online stores for the foreign currency exchange rates and the percentage of handling fees to be applied before the transactions are settled. Don't have a compatible device? To generate a security code for log on, transactions or re-authenticate, select 'Generate a security code' and enter your 6-digit PIN or biometric credentials. We're here to help. How do I register a promotion offer on "Discover"? This will prevent fraudsters from obtaining additional Security Devices to access unauthorised accounts. Is there any transaction limits when using contactless payment function? Instead, you'll be redirected back to the merchant's website. Get started now This link will open in a new window, Follow HSBC UK on Facebook This link will open in a new window, Follow HSBC UK on Twitter This link will open in a new window, Follow HSBC UK on YouTube This link will open in a new window, Our website doesn't support your browser so please upgrade, View our service status to see how we're doing, Careers, media, investor and corporate information, you've received your unique reference by text message or on-screen during your application, you've received a letter or text from us with your unique reference, a photo of your child- a selfie style photo from a phone is ideal. If you use Google Pay on the same phone, you might need to set the default payment wallet under Settings> NFC> Tap and Pay. Once you logged on, you will be able to view your credit card account transactions details (current and latest statements) as well as RewardCash earned, redeemed and expiry dates. You may also experience a delay in receiving the SMS. If you're using a mainland China or overseas number, please provide the country/region code. The use of Google Pay will be governed by a new mobile credit card addendum to credit card cardholder agreement which will need to be accepted during service application. Use Personal Internet Banking to send or receive a payment (wire transfer) using your HSBC checking or savings account. Yes, you can use this service to submit the supporting document(s) even if you have applied for a credit card or personal loan through an HSBC branch or call centre. You can use Google Pay in stores with Visa payWave or MasterCard contactless payment terminals. Retrieving your security code 1. If you see the contactless logo, at merchants then you will know you can use your contactless payment function on your card. If this still doesn't work, give HSBC a call on Premier+44 1534 616 313,Advance+44 1534 616 212. Will they be shown on PIB and credit card statements just like other types of credit card transactions? Card transactions which are effected in currencies other than Hong Kong dollars (for a Hong Kong dollar card) and US dollars (for a US dollar card) will be debited to the Card Account after conversion into Hong Kong or US dollars, as appropriate, at a rate of exchange determined by reference to the exchange rate adopted by Visa/MasterCard on the date of conversion. This website is designed for use in Malaysia. No, you won't need to enter your PIN for making purchase transactionsifyour credit cardwasissued to you by us in Hong Kong. How can I pay the remaining balance? For details, please visit HSBC EveryMile Credit Card page. 3. Select the non-HSBC account you would like to transfer to. How do I generate the transaction verification code? That amount already includes all the applicable charges and no extra charge will be charged by the Bank. Once the battery is low, the message "batt" will appear on the LCD screen of the Security Device. You can leave the field blank if you cannot find the application reference number. If your account was opened at HSBC in the China Building (29 Queen's Road Central), your branch code will be 128. 5. Yes, you can add your card to your compatible device to use Samsung Pay. If you don't recognise the transaction, reply "N" or "No" and the transaction will be declined. HSBC routing numbers for receiving a wire payment, ABA/ACH when receiving an electronic transfer, ABA when receiving a funds transfer through Fedwire, ABA for receiving a funds transfer through Fedwire accounts in California, HSBC CHIPS code (when receiving a funds transfer or international wire), HSBC SWIFT code (or when receiving an international wire). You'll need to take your documents to your local branch. 2) An eligible HSBC credit cards as below: With the above, you can proceed to add a card to Samsung Pay to enjoy the fast, easy and private way to pay. If you want to use a mainland China or overseas number, please provide the country/region code. List of acceptable address verification: Rates bill (valid for current year) Utility bill - including satellite TV or landline phone (dated within last four months) Credit card bill/statement from non-HSBC or HSBC Group companies (dated within the last four months) We recommend downloading the HSBC Malaysia Mobile Banking app and using the Mobile Secure Key instead. a face-to-face cashier facilitated transaction whereby the credit card is inserted into the payment terminal during payment), in order to activate and authorise a transaction limit of HKD1,000 for offline transaction. Yes, you can add an additional cardholder to any HSBC credit card you hold unless it's an HSBC EveryMile Credit Card or an HSBC Visa Gold Card for students. Click Continue and follow onscreen instructions. Privacy and Security | Terms & Conditions | HSBC Accessibility, This website is designed for use in the USA. How can I make payments to my credit card account? For some of the contactless terminals, there is no transaction limit and you can transact up to your available credit limit; for some others, there might be a transaction limit of HK$500 or HK$1,000. You can remove your card by selecting "Remove Card" after you tap onto the card. Due to a change in online payment rules, you now need to go through some extra security checks to help confirm that it's really you using your card. If this has happened, you'll see a message on screen to explain and you'll need to restart the payment process. Once Mobile Security Key is activated, your physical Security Device will be deactivated immediately. However, internet access is required during setup or to refresh the information of your past transactions. To use it, you'll need to insert your debit or credit card into the device. Yes, you can upload supporting documents after your application for a loan or credit card has been submitted. I'm abroad and I don't have my Security Device for logging on to HSBC Online Banking. and a mobile phone that can receive text messages by SMS. From 8 June 2021, we'll no longer issue a physical Security Device to our banking customers, except for those who fall under our exceptional criteria who can request a physical Security Device for free. Press and hold the green button to turn on your Security Device, With "HSBC" displayed on the Security Device screen, press the green button to generate the security code, Enter this Security Code and click "Continue" to complete the activation process, Enter your user ID on the online banking page, Enter your online banking password that you have created during your online banking registration. Listening to what you have to say about services matters to us. Input instruction: use the last 4 digits of your payee account number/bill reference number and transfer amount, including cents. Yes, you can use your credit card with contactless payment function outside Hong Kong. Input instructions: add zeroes in front of your payee account number/bill reference number to form a 4 digits account number and transfer amount, including cents. If your application is successful,an SMS/email/letter notification will be sent to you. The record will also be shown subsequently in Mobile Banking App, PIB, e-statement and paper statement. Wire receipts are available for up to two years in Personal Internet Banking. When there are promotions with designated merchants, the redemption rate may be different and you can learn more about the promotion details by clicking the "gift box" symbol shown on "Pay with RC". 2) Click "Add Card" and use the camera of your device to capture your card details, then enter other information manually when prompted. You can call us on 2233 3000 to report loss of your device. Howdo Iapplytomake an early repaymentonthe total outstanding amountof mySpending Instalment Plan? For HSBC PulseUnionPay Dual Currency Diamond Card and UnionPay Dual Currency Card, all card transactions effected in currencies other than Renminbi and Hong Kong dollars will be debited to the Hong Kong dollar sub-account after conversion into Hong Kong dollars at a rate of exchange determined by reference to the exchange rate adopted by UnionPay on the date of conversion. What information is shown if I tap the "Account" function? We're moving away from entering characters from your Verified by Visa/Mastercard ID Check password to a one-time passcode sent by text message which is designed to be more effective at preventing fraud. HSBC Premier cardholders can use their RewardCash up to three years after earning it. Unfortunately, we cannot accept birth certificates online. Criminals pretend to be people you trust like a company you'd pay bills to, HSBC or even the police. 1.Launch the HSBC Mobile Banking app on your mobile device then select Generate Security Code on the mobile app dashboard and click on "Logon Security Code". Your physical Security Device will be deactivated immediately after you've activated the Mobile Secure Key. If you ask for the code to be resent twice in a row without entering the correct verification code, you won't be able to complete the transaction. Contactless payment is easy and convenient to use. 1 Sham Mong Road, Kowloon, Hong Kong. We can arrange a replacement card with contactless payment function for you. Can I use Google Pay if I have other HSBC Mobile Payments service (such as Apple Pay)? With the above, you can proceed to add a card to Google Pay app to enjoy simple and secure way to pay. This is to avoid your overpaying of any statement or transaction when you use "Pay with RC". You will enjoy a perpetual annual fee waiver on the HSBC Premier primary credit card and all of the additional credit cards by providing the Integrated account number (HSBC Premier). (*Set by the Bank, Visa, MasterCard Worldwide, UnionPay or the merchant from time to time). Please ensure that you remove your card(s) from any device before selling, exchanging, or disposing of them. Yes, Mobile Secure Key works offline. If you are outside of Jersey, we may not be authorised to offer or provide you with the products and services available through this website in the country or region you are located or resident in. Find out more about how you can start using the Mobile Secure Key. You can choose to make early repayment, however, the total amount of outstanding principal amount plus an early repayment fee calculated at 2% of such outstanding principal amount will be charged. Listening to what you have to say about services matters to us. No, the Verification Code for Online Transaction service is free as long as you're receiving the One-Time Passcode (OTP) by SMS in Hong Kong. Once we've received your request, we'll need about 3 working days to process it before you can use the Verification Code for Online Transaction Service with your updated mobile number. Please restart the PIN setup process and choose another 6-digit PIN. No signature is required for contactless payment transactions for transactions of up to HK$1,000* , subject to the merchant setup. Can I use "Pay with RC" to offset any transactions in currencies other than HKD? For example: Credit cards under your name: Card 1: HSBC Visa Signature primary card 50 RC Card 2: HSBC Visa Signature primary PLC 20 RC Additional cards issued by you: Card 3: HSBC Visa Signature additional card 15 RC Card 4: HSBC Visa Signature additional PLC 10 RC Total RC available for your use: 95 RC. 2. Please ask themerchant to follow the instructions on the terminal to complete the transaction. If you dont want to receive these reminders, you can disable the notification anytime via "Settings". Do not browse suspicious websites or open hyperlinks and attachments in dubious emails, SMSes or chats. It will not affect the application process if you mistyped the application reference number. Do I have to upload all the documents again? If I am overseas, can I still use this service? If you have a business, you might like to explore our page on how to build a cyber-aware business. We will pool the soonest expired RC from all your cards (including your primary cards and any additional cards issued by you) and the system will auto-fill the RC amount to match the outstanding statement balance or a transaction based on your total available RC. If you tap the "Account" function, you will be required to log on using your current PIB log on details.
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