The ASA & Calais Truckstop staff can also perform closure of the Export declaration for goods which will leave the EU. 6Go to the formalities building to report your arrival Book in to attend an inland border facility booking in will mean we should be able to deal with you more quickly. Service provided in partnership with AXA. Waterbrook) before you arrive at the Eurotunnel Folkestone terminal. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gov.uk. Take your family on a magical adventure to Disneyland Paris as it celebrates its 30th anniversary. You only need to attend an inland border facility if youre arriving at the Port of Dover, Eurotunnel or Holyhead and youre moving goods: You must follow instructions about whether you need to get your goods checked by customs on arrival or if youre able to continue your journey. Mr. Tim Amarab, Mrs. Maeva Dauchel, Mrs. Julie Duvivier, Mr. Adam Fedaoui, Mrs. Sandy Pecriaux and finally Mr. Alexandre Sarot Clerk. Your information is handled according to our privacy policy, and you can unsubscribe at any time. You have accepted additional cookies. *Excluding bank holidays For queries, compliments and complaints Amendments to your booking can be made subject to our terms & conditions, if they are completed before the expiry of the ticket (before midnight on the current date of travel). Present on the Cte d'Opale coast, we offer you optimal solutions to meet your Brexit-related needs. When making your booking you would have received a Eurotunnel Booking Confirmation, which is your receipt of purchase. ASA Assistance Port 24/7 SIVEP. Drivers can also view this information from their mobile device as soon as the shuttle arrives in Calais, so they can easily prepare to follow the green or orange route as instructed. The truck must wait until the declaration has been fully processed (IE29) before leaving the location. You may be charged the difference between the price for the original booking and the price applicable to the amended booking, see here for full terms and conditions. From Spain: +34 (0) 902 30 73 15 On arrival in France, you will automatically be directed via the orange itinerary to the Centre Douane SIVEP where your ATA carnet will be stamped. Popular places to shop in Cannes include its most famous thoroughfare, La Croisette and the Rue dAntibes. Calais ferry port is situated in the busiest shipping lane in the world, and is the closest port to the UK to offer ferry services between the UK and France. Related: Will the size of my vehicle change the price I pay? Freight ferries or shuttle crossings from France to England. Please complete our online form, and we will be in contact with you as soon as possible. Youll then be able to exit the site and re-join the strategic main road. There is a minimum spend of 100.01 in France to be eligible for tax-free shopping. A variety of goods qualify, including cosmetics, jewellery, technology, and food and drink items. Competitive comprehensive cover for you, your family and your vehicle. However, a large proportion of the area chosen for construction was marshland, with anything from 3 to 10 metres of peat on top of the solid ground. Find a contact list of Border Force customs offices and their opening times. Check for more information on getting ready for Welsh ports on the Gov.wales website. Vehicles are charged according to their size. Unfortunately we have not been able to receive your details. You can change your cookie settings at any time. The terminal is one of two, with the Eurotunnel Folkestone Terminal located at Cheriton, near Folkestone. We are unable to change the direction of a confirmed booking, however if you can make a new booking with the correct travel details and advise us of both reference numbers we will cancel the original incorrect booking for refund. You are eligible for tax-free shopping if: The basic rule is that the goods must be consumed outside the EU. We are the #1 way to travel with your pet. Registered in England: Company number 04838153. A vehicle registration is not mandatory, but will speed up the check-in process when you arrive. Available 24/7 physically, they ensure a permanent follow-up of arrivals on French territory for all customs formalities. As part of the Channel Tunnel project, the plan for services included the use of dedicated shuttle trains that would carry both passenger and freight vehicles between Britain and France, which would compete with the cross-channel ferries. A post-Brexit trade agreement signed last month means there are no tariffs on goods sent across the English Channel to France. Lithuania Fancy even more exclusive offers and savings? SGS areAuthorisedConsignor with French Customs which means that from Calais Truckstops authorized location in Calais, approved clients ofTransitNetcan start transit declarations under the simplified procedure 24/7 removing the need to present the goods at a customs office of departure. Train station served by Eurotunnel trains to the UK via the Channel Tunnel, Learn how and when to remove this template message, https://www.getlinkgroup.com/uk/the-channel-tunnel/infrastructure/, Channel Tunnel French Terminal at Coquelles Site, "Protocol between the UK and France concerning frontier controls and policing", https://en.wikipedia.org/w/index.php?title=Eurotunnel_Calais_Terminal&oldid=1126297829, French railway stations with juxtaposed controls, Railway stations in France opened in 1994, Short description is different from Wikidata, Articles needing additional references from January 2015, All articles needing additional references, Pages using infobox station with deprecated parameters, Creative Commons Attribution-ShareAlike License 3.0, This page was last edited on 8 December 2022, at 16:06. version of this document in a more accessible format, please email, Find out about the Energy Bills Support Scheme, Import, export and customs for businesses, List of goods applicable to oral and by conduct declarations, COVID-19 test validation approved products, external temporary storage facilities (ETSF), the question is about goods that are subject to a Border Force examination or check at the specified border location, any local service level agreements for clearing goods have passed. The sites are manned and operated 24 hours a day and 7 days a week. Once youve completed the paperwork process, you can return to your vehicle and you should leave immediately. can start transit declarations under the simplified procedure 24/7 removing the need to present the goods at a customs office of departure. Travellers going from Coquelles to Cheriton clear French exit checks as well as UK entry immigration and customs checks before boarding the train in Coquelles, rather than on arrival in Cheriton.[4]. The team leaders are: Messrs. Valentin Leleu, Antoine Deux, Simon Gosselin and Martin Wasselin. Cit Europe is also open on Sundays, allowing you to shop tax free 7 days a week. For example, theyll check that there are no leaks and that the vehicle is not prohibited as a result of these checks. Fill in your details and well keep you informed about the most exciting offers, promotions and travel inspiration. Our tickets are purchased per vehicle, irrespective of the number of passengers travelling in your vehicle. ATA carnets are valid for up to one year and require to be stamped by the relevant Customs offices before exiting EU/UK Calais Truckstop is an innovative concept which meets the requirements of road transport companies, shippers, truck drivers and insurance companies. A popular destination for romance, Paris is also a wonderful place to indulge in some tax-free shopping. The terminal has a larger loading gauge than the rest of the French network owing to the oversized trailers used to carry the road going vehicles. "One of our . The terminal consists of ten island platforms, with four overbridges connecting each platform to the autoroute. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Details opening hours and responsibilities, Address, Contact, Traffic Types and Office roles. Digital screens located on the freight exit route in France display the customs status linked to the vehicle. +33 (0)3.21.96.55.03. calais@asalinks.eu. From 1st January 2023, new instructions have been issued for ATA carnet use at the Port of Dover and Eurotunnel. Your booking/API password is included in your booking confirmation email sent to you when the booking was made, and is located about half way down with your booking reference number under the heading "Need to change something". As a company importing and exporting non-perishable goods on a regular basis, such as commercial samples, exhibition goods, trade tools, etc, you can use ATA carnets (Admission Temporaire/ Temporary Admission) as customs documents when crossing the border. French Customs will attend the location to carry out the control. You have rejected additional cookies. +44 (0) 3443 35 33 35 Opening times (All UK times) May bank holidays opening times For lost property Please complete our online form, and we will be in contact with you as soon as possible. Transit movements entering the UK using the Eurotunnel should complete Office of Destination at Stop 24. As a consequence, all maintenance of the rolling stock is undertaken within the small, self-contained Channel Tunnel rail network, with the major work carried out at the large maintenance facility at Coquelles. The expertise of our teams of clerks is therefore inseparable on our 2 dedicated sites, which are the Port of Calais and the Channel Tunnel. If you have not received this, first check that your email service didn't move it to your spam or junk folder. 01 70 27 15 84: 62100 CALAIS: Fax-Telex-E-mail: r-calais-bc@douane . On arrival in Coquelles: your drivers simply need to follow the instructions displayed on the screens on board Club Cars and on the Driver Info web app for either the green or orange itinerary, according to their customs status. Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned. UK residents (excluding NI) are eligible for a tax refund after shopping in France. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Dont worry we wont send you spam or share your email address with anyone. Your booking/account will be unlocked when they have finished the amendment. If you made the booking yourself, it's likely you made the booking using your My Eurotunnel account. Ireland More than 50m. You have accepted additional cookies. Phone: 09 70 27 08 54, E-mail 2023 2022 2021 2020 2019 2018 2017 2016 2015 2014 2013 Deutsch English Franais Additional facilities are offered on a site-by-site basis as outlined in each site-specific section. 28 Customs offices in GB000040. Here youll find outdoor markets, large shopping centres and small boutiques. Failure to provide the required documents may prevent you from travelling. Opened. This includes your details, amount paid and payment method (card details limited to last four digits). From France: +33 (0) 809 10 08 11. Goods without arrived import entries will need temporary storage. The ASA & Calais Truckstop staff can also perform closure of the Export declaration for goods which will leave the EU. Youll then take your documents to the front office and be directed to wait in your vehicle while the paperwork is processed. You must get your ATA carnet stamped at the relevant inland border facility (e.g. The island platforms are separated by single track, allowing vehicles to access the train from both sides. ASA Shipping Agency. external temporary storage facilities (ETSF) Border Force customs offices will only reply to questions where: the question is about goods that are subject to a Border Force examination or check. You may be charged the difference between the price for the original booking and the price applicable to the amended booking, see here for full terms and conditions. Please note: Refunds for replacement Day/Overnight tickets will be processed on completion of your return journey in line with our Terms and Conditions. In some cases you may also be stopped by Border Force officers within the port to have checks performed on your vehicle or load. TransitNetin cooperation with Calais Truckstop: offer a unique service for companies to facilitate their trade through Calais (ferry/Eurotunnel) and Dunkirk to the UK. Sanitary taxes are also paid on behalf of the principal when necessary and requested by our Principal. Passenger Cars and Motorhomes cannot travel on our freight ferry services. This publication is available at https://www.gov.uk/government/publications/attending-an-inland-border-facility/attending-an-inland-border-facility. We are the #1 way to travel with your pet. Currently, the best option for receiving your refund, is by presenting your credit card when making a purchase in a store. In addition, our teams of clerks operate a direct link between road drivers from England and their customs declarants who cannot be present at the terminals. Perfect for souvenirs and delicious French foods to take home. Eurotunnel Le Shuttle have these located within our Calais Terminal. The Eurotunnel Calais Terminal[1] (also known as the Charles Dickens Terminal or Coquelles Terminal)[2] is a railway terminal built for the transport of road-going vehicles on specially constructed trains through the Channel Tunnel. If you are locked out of your booking due to too many incorrect password attempts you can request another copy of your booking confirmation email (which includes your booking password). From Belgium: +32 (0) 70 22 32 10 United Kingdom, FR OFFICE:885 Rue Louis Breguet 62100 Calais. You can request a new copy of your booking confirmation email, as long as you know your booking reference number and the email address that was used to book with. Border checkpoint for vehicles operated by the French Border Police and French Customs when leaving France and the Schengen Area at the juxtaposed controls at the Eurotunnel Calais Terminal. Nederland Contact with Border Force customs offices must only be about urgent questions about the physical intervention by Border Force of goods at: Border Force customs offices will only reply to questions where: Border Force is not responsible for delays caused by other government departments, ports, agents or supply chains and will not reply to these questions. Work has begun at the Calais Eurotunnel exit for a new border inspection post for horses and other large animals as part of a 20m no-deal . All customs control will take place on site at Calais Truckstop. We are using cookies to give you the best experience on our website. We use some essential cookies to make this website work. If you wish to cancel a part-travelled booking, please call our Contact Centre. Our location thus allows us strategic access to the heart of the Ferry Terminal and the Channel Tunnel, which therefore facilitates trade. The terminal at Cheriton also has a loop arrangement, but instead trains travel clockwise; this is intended to ensure equal wear on the flange of the wheels. . Do not wait until youve reached the port in Kent or you will be turned back. You can unsubscribe at any time. Check what services are offered at each of our inland border facilities, not all inland border facilities carry out the same functions. To help us improve GOV.UK, wed like to know more about your visit today. Please make sure to make the Driver info web application your favorite tool when traveling with Eurotunnel Le Shuttle Freight. Your information is handled according to our privacy policy, and you can unsubscribe at any time. Your shareholder personal reference will be emailed back to you. You can also shop duty free (which is different from tax-free shopping with Eurotunnel Le Shuttle. Save up to 50% on high street prices when you buy wines, liqueurs and spirits inside our Folkestone terminal. If you use assistive technology (such as a screen reader) and need a The Cabinet Office said 18,000 KAPs had been issued so far and "around 700 lorries have been turned away from the border" with a further 150 fines handed out for non-compliance. [3] As a consequence, 12,000,000 m of material had to be removed to provide solid foundations, before work could begin on building the actual facility. There will be automatic number plate recognition cameras at the entry and exit points of the site. There should be no idling of engines. Eurotunnel ZAC2 Boulevard de l'Euro: Tel. If you wish to amend rather than cancel a booking, you can do so via My Eurotunnel. Opening Season: . We use some essential cookies to make this website work. Espaa Oh no! Truck drivers using the Eurotunnel will have to become familiar with the new procedures in place at either side of the Channel as of January 1st. First published on Mon 21 Jan 2019 06.11 EST. If you are locked out of your My Eurotunnel account due to too many incorrect password attempts, you can either wait 4hrs before trying again, or reset your password to regain access immediately. PABLO is the electronic VAT refund processing system for France. As a company importing and exporting non-perishable goods on a regular basis, such as commercial samples, exhibition goods, trade tools, etc, you can use ATA carnets (Admission Temporaire/ Temporary Admission) as customs documents when crossing the border. We also use cookies set by other sites to help us deliver content from their services. The main parts of the passenger terminal to be built were the platforms and overbridges that connect it to the A16, and thence to the rest of the autoroute network. For both inbound and outbound movements, youll need to present the ATA Carnet documents for each consignment. Custom Office Detailed Information Country: France - FR (001) Region: - City: CALAIS Usual Name Calais port tunnel bureau Reference number FR620001 Dedicated trader - Specific notes - 2023 Eurotunnel Le Shuttle. The goods must be taken to an inland border facility directly and must arrive in the same condition as the goods were at the time of importation. Calais Truckstop is conveniently located just off the A16 which is the perfect location to serve trucks travelling to Calais/Dunkirk from Paris or from the east. There will be local signage in place to help direct you to the site along the strategic main roads. This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages. Please try again - we'd not want you to miss out on the latest offers! Unfortunately we have not been able to receive your details. So eligible tax-free goods include: clothing, jewellery, fragrances and food and drink items. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. 2023 Eurotunnel Le Shuttle. All customs control will take place on site at Calais Truckstop. get from your agent or freight forwarder for every consignment: either all the export declaration references and include this in a goods movement reference, or a Master Unique Consignment Reference (if there is one) in writing, trader using an Office of Destination at an Inland Border Facility you should make sure that import entries are submitted and have arrived by the time the goods reach the Office of Destination, driver attending an Office of Destination you should have details of the customs entries for the consignments youre carrying (for example, entry numbers and dates), are going to an office of departure or office of destination (starting or ending a transit movement), livestock and other live loads (exemptions to this apply on sites that process. Centre Douane SIVEP (CDS) The site chosen was a large greenfield area of more than 1700 acres, which provided significantly more space than the British terminal. Your account may also be locked/blocked if you have requested an amendment to a booking or your account by one of our Contact Centre or Live Chat agents. Youll need all relevant paperwork in relation to your movement. If drivers are required to follow the orange itinerary to the Centre Douane SIVEP, our Eurotunnel Border Service team will be available to assist your drivers, facilitate inspections and be the link between the authorities and customs agents (RDE). At the end of the inspection, in the event of a favorable control, ASA also ensures the passage to the Customs Office to notify the passage T1, ATA Carnet, or any other customs documents. If your request is urgent, please contact the service helpdesk (+32)2 29 58181. Srbija All sites will provide water, toilets, and handwashing facilities. ATA carnets are valid for up to one year and require to be stamped by the relevant Customs offices before exiting EU/UK and on arrival in the EU/UK. All UK immigration and customs matters are dealt with by British officials on the French side of the Channel regardless of whether you use a ferry, Eurostar or EuroTunnel. Europe 24 Hour emergency helpline: 0033487257124, Travel Insurance When shopping in France, the easiest way to validate your tax refund form is to scan its barcode at a self-serving electronic kiosk, also called a PABLO kiosk. This is less typical in larger cities like Paris, however Sundays may still have a reduced opening period so be sure to check before you head to the shops. Specific information: Status: NCTS: UN/LOCODE: Dover: NCTS entry date: 06/01/2003: Geographical information: Atlantic coast Customs Office of Placement (PLA) Customs Office of Discharge (DIS) Customs Office for Release for Free Circulation (RFC) Freightlink is a registered trademark. A team of professionals is at your disposal at the Port of Calais (O3 car park), at the Tunnel as well as at the Calais Truckstop car park. Its possible that vehicles may arrive at the site which are classed as excluded from the requirement to park on the site. Traders using an Authorised Consignor or Consignee (ACC) do not need to attend an inland border facility. Sun & public holidays : 9am to 5.30pm, For more information, please visit ASAs official website: https://www.asalinks.eu/, Terms and Conditions - Terms of Access - Privacy - Cookies - Careers at SGS. Flexiplus customers can reach us on the following number for ticket sales or support with their booking. All rights reserved. Not all purchases are eligible for a refund. You can unsubscribe at any time. It will either be cash or put onto the credit card used to make the purchases. Reference Data & Customs Offices List; Custom Office Detailed Information; Custom Office Detailed Information. Passenger services then started in December 1994. Please enable Strictly Necessary Cookies first so that we can save your preferences! Dont include personal or financial information like your National Insurance number or credit card details. If the vehicle you are travelling with has changed since you booked its important that you update your booking either by amending online via My Eurotunnel, or by calling our Contact Centre. In order to illustrate the procedure, Eurotunnel has also produced a couple of videos for lorry drivers: Photo credit: Tony Hisgett / Wikimedia Commons. The French Customs Office has published a handbook in which you can find out how formalities . Competitive comprehensive cover for you, your family and your vehicle. Some places to shop this way in the city include Fnac des Champs-lyses, the Made in France souvenir shop, Sign France in le de la Cit, Benlux Louvre, a department store located in the first arrondissement of Paris, and several shops in the Carrousel du Louvre. All rights reserved. If you are travelling by van, please choose the relevant 'Van' option from the dropdown Vehicle menu. A quick visual inspection of the vehicle will be done by security marshals at the entry check point. France Once this is complete, youll receive either an approval and exit receipt to move off site, or a non approval where you will follow a separate process. Your refund will be determined by the method you choose to receive it. Leave the SIVEP Customs Centre1 2Take the A16 motorway towards CALAIS 3Take exit 42 and head towards Le Truck Village Upon arrival at Le Truck Village Park your vehicle near the formalities building.4 5Take note of your parking space number. PABLO is the electronic VAT refund processing system for France. During all these stages, the designated ASA clerk ensures that the control and inspection formalities are carried out under the appropriate conditions and as smoothly as possible. We will treat your data with respect - you can find full details in our privacy notice. Following this, youll be directed to a vacant parking bay. This will also unlock your booking. If you would like assistance please call our Contact Centre. You can also buy some electronic items such as headphones or tablets. If you booked via a travel agent, tour operator, or coach operator, you will need to contact them to request any changes to your booking. You can also check if there are any delays at an inland border facility. THE ONLY UK & EU POAO CLEARANCE SPECIALISTS, TEAM OF DEDICATED SPECIALISTS BASED AT MULTIPLEBORDERS, TEAMS BASED IN ENGLAND, IRELAND ANDFRANCE, LATEST SUPPORT ONGUIDANCE ASTHE TRADE AGREEMENT EVOLVES. You can find out more about which cookies we are using or switch them off in settings. Contact HMRC for general enquiries about customs processes. If you are trying to book using a Tesco Code orCredit Voucher, these can now be redeemed online for most bookings bycreatingorlogging intoa My Eurotunnel account. Our reservation system uses the dimensions of your vehicle to book your space on the shuttle. Opening hours: 5am-9pm Saturday to Thursday and 5am-10pm on Friday From best-selling novels to the hottest magazines, tasty food to thirst-quenching drinks, and travel essentials to the latest digital accessories, we've got that special something for everyone. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. You will need to contact the agent or coach operator to request changes to your booking or booking details. The Decathlon Calais Store is just 5 minutes from our terminal. The team is the official representative of Customs brokers in contract with Eurotunnel during the Customs and SIVEP inspections Customs Agent (RDE) on the French Eurotunnel terminal The office is located at the Coquelles CDS (Centre Douane Sivep). For more information, do not hesitate to contact us via the form at the bottom of the page. Search and find the nearest customs office from all customs offices in Europe with opening hours and areas of responsibility. Apple iPad Normally 380,Tax-free price: 316.67, BTWIN Childrens Bike (from https://www.decathlon.fr/) Normally 210, Tax-free price: 175, Head Skis (from https://www.decathlon.fr/) Normally 250, Tax-free price: 208.33. PABLO kiosks and customs offices are all located within our Calais Terminal Building. 6 May 1994. We estimate that you will need between 1 to 2 hours at the facility to go through customs clearance. You should use your goods movement reference number in the check if you need to report for an inspection service to understand if your goods are held. The goods must be taken to an inland border facility directly and must arrive in the same condition as the goods were at the time of importation. You can use the PABLO kiosks in our Calais Terminal to validate your tax refund forms if purchases have been made in France. See our ticket terms and conditions for more information. It will take only 2 minutes to fill in. If there is a control, ASA CTS staff will inform the driver. Fancy even more exclusive offers and savings? European Motor Breakdown Cover Our customs clerks are located on the Port of Calais site as well as on the Tunnel site. But new regulatory and customs checks do apply. Store and save your information, including passport details, vehicles, pets and payment methods and add it to your bookings automatically. Calais bureau. All prices include taxes, so you will not need to calculate how much you owe on top of the price tag. TransitNet in cooperation with Calais Truckstop: offer a unique service for companies to facilitate their trade through Calais (ferry/Eurotunnel) and Dunkirk to the UK. More information about our Cookie Policy. With most bookings you can do this online free of charge at eurotunnel.com/my-eurotunnel using the password which was in your emailed booking confirmation, or by logging into your My Eurotunnel account. We also use cookies set by other sites to help us deliver content from their services. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Inland Border Facilities cannot be used for commercial storage. Cookers and fires are not permitted on-site. It is also used by HMRC. High-end brands like Dior and Chanel often host winter-themed pop-up boutiques during the season in Courchevel, one of the best places to ski in the world. The traditional French shopping week is six days, Monday to Saturday, with shops closed on Sundays in many places. This document can therefore be referred to for not only your travel arrangements, but can also be presented in order to make a claim such as expenses, etc. Border crossing procedure for Eurotunnel after hard Brexit: Border crossing procedure . Deutschland Getting an electronic refund via your credit card means you will be refunded in the currency of your card or bank account.
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